Frequently Asked Questions
HOW CAN I CONTACT GIFT REBELLION?
You can purchase online any time of the day, seven days a week.
Want to talk to us? Our super awesome team can be contacted by phone from Monday to Friday between the hours of 8am - 5pm.
International: +44 207 498 6566
WHAT IS THE DEADLINE TO PLACE AN ORDER?
We deliver Monday to Saturday throughout UK and EU. Lucky for you, we can reach most areas of UK and EU on a next-business day service if you order by 4pm. Some locations outside of these areas may take longer for delivery.
During peak periods, such as Christmas, Valentine's Day and Easter we recommend placing your order earlier to ensure timely delivery.
WHAT TIME WILL MY GIFT ARRIVE?
Deliveries will arrive between the hours of 8am and 5pm Monday to Saturday. If you wish to select a delivery time, please use our premium delivery service available at checkout from just £2 extra.
I WANT TO SEND MY GIFT TO A SCHOOL. CAN YOU GUARANTEE DELIVERY WILL BE THER PRIOR TO 3PM?
Please use our premium delivery options for UK deliveries to ensure specific times for your gift to arrive. If you would like to discuss your options futher, please don't hesitate to contact our friendly team at email@example.com - we'd be more than happy to help you out.
WHAT IF MY RECIPIENT IS NOT AT HOME?
We highly recommend delivering to a business address or a residential address where you know that someone will be home to accept the delivery.
If no one is home, Gift Rebellion's standard procedure is to leave the gifts safely at the premises. An exception to this rule is premises where our courier deems that it is not safe to leave the gift unattended, or if you specifically request for the gift not to be left at the premises.
In these instances the gift will either be taken to the nearest postal office and a calling card left at the premises, or returned to our store and we will be in contact to arrange a second delivery. These instances may result in an additional redirection/redelivery charge, which can be up to 2 times the initial delivery charge, particularly if the courier delivers the gift back to our store and then needs to deliver it out again.
CAN I SEND A GIFT ANYWHERE IN THE UK AND EU?
Absolutely! We deliver our gifts throughout UK and Europe. How awesome is that?!
HOW WILL MY GIFT COME PRESENTED?
Your gift will come packaged in a delivery box and packed with cellophane for safe transit. Within 10-15 miles of the UK city, your gift may either arrive in one of our beautiful gift bags, or in a delivery box, depending on the courier used for that area and the estimated transit time.
Either way we promise the best looking gift - every single time.
WILL MY EXTRAS BE ADDED TO MY GIFT?
All extras purchased will be added to the gift you have ordered. If for any reason we are unable to do this, we will be in touch to discuss an alternative.
WHAT IF THE WRONG ADDRESS IS SUPPLIED FOR DELIVERY?
Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names and hospital wards where applicable. If your gift is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge may apply to redirect/redeliver the gift and may also cause delay in delivery.
It's so important that we have the right information from you to ensure that our delivery process is as amazing as your gift.
DO I RECEIVE CONFIRMATION OF MY ORDER?
Yes, an email confirmation will be sent to you confirming the details of all online orders. Please contact us immediately if you do not receive this. If we cannot meet any specific requests listed in your order, our staff will be in contact super quickly to discuss your requirements.
WHAT METHOD OF PAYMENT IS ACCEPTED?
Our secure online payment system will accept MasterCard and VISA.
Where approved prior, corporate customers may be eligible to pay via direct deposit depending on the transaction amount (please note that in these instances payment is still required before dispatch).
CAN I CHANGE MY MIND AFTER PLACING AN ORDER?
If you contact us before your gift has been dispatched from our store, we can amend or cancel your order for an administration charge of £10. After the order has been dispatched, no changes or cancellations can be made.
Please note that during peak gifting periods such as Christmas and Valentine’s Day, once your gift has been boxed and booked in with our courier for pick up, we are not able to intercept your parcel for changes due to the high volume of gifts in dispatch at this time.
CAN I SEND A GIFT ANONYMOUSLY?
Gift Rebellion acts in accordance with global Privacy Laws.
If your name is not within the sign off in the gift card and the recipient wants to know who sent the gift, in some instances they may call us. We cannot and will not reveal who you are without your permission.
Your billing details are never revealed to the recipient, the only information they receive is their delivery address, the gift card message and delivery instructions you fill in during the checkout check out process.
If you'd like to remain anonymous please ensure that you do not include your details in these areas.
IS MY PERSONAL INFORMATION SECURE WHEN I ORDER ONLINE?
Giftrebellion.co.uk is hosted on a secure SSL server supported by Neto. We promise that you can be assured of a safe and secure online shopping experience with us!
CAN I SET UP A CORPORATE ACCOUNT?
If you intend to use our services regularly, please reach out to us at firstname.lastname@example.org to discuss our corporate gifting options.
CAN I DESIGN MY OWN GIFT?
Absolutely! We can create custom made gifts to your specifications and send you an image of the gift before sending it out to make sure you are 100% happy - all for just a small fee of £5.